Turnook.com / ApexWeb (“we”) is operated by an individual established in Spain. This Privacy Policy explains how we process personal data when you use turnook.com and our service.
1) Data Controller
Controller: Juan Antonio Garcia Perez (NIF 52567780S)
Address: Plaza Dulce Chacon 3-3-57, España
Email: contact@turnook.com
Website: turnook.com
2) Data we collect
- Visitors: technical data (IP, device/browser, security logs) and cookie identifiers (only if you consent to non-essential cookies).
- Subscribers (businesses): account data (name, email, phone), subscription/billing data, usage/security logs.
- End users (subscribers’ customers): appointment/booking data and contact data that the subscriber enters or collects through the service.
- WhatsApp (subscribers only): phone number only if you choose to receive informational messages via WhatsApp.
3) Roles (Controller vs Processor)
- We are the Controller for data of our subscribers and for data collected directly on this website.
- We are the Processor for End User data processed on behalf of our subscribers. In those cases, the subscriber is the Controller and should provide their own privacy information to their customers.
4) Purposes, legal bases & retention
| Purpose | Legal basis | Retention |
|---|---|---|
| Contact requests and support | Legitimate interest / pre-contractual measures | Up to 12 months |
| Account, login and service delivery | Contract performance | During the relationship + limitation periods |
| Billing and payments | Contract / legal obligations | During relationship + legal obligations |
| Security and fraud prevention | Legitimate interest | As needed for audits/security |
| Analytics (non-essential cookies) | Consent | Until consent is withdrawn |
| reCAPTCHA v2 | Legitimate interest / (if required) consent | As needed for security |
| WhatsApp info (optional) | Consent / contract | While active / until opt-out |
5) Recipients (service providers)
- Hosting: Hostinger (infraestructura en España y/o EE. UU. según servicios/plan/configuración)
- CDN: CDN de Hostinger (según plan/configuración)
- Payments: Stripe.
- Analytics: Google Analytics (only if you consent).
- Anti-bot: Google reCAPTCHA v2.
- Messaging: WhatsApp (Meta) optional.
6) International transfers
Some providers may process data outside the EEA. Where required, we rely on appropriate safeguards (e.g., SCCs).
7) Your rights
You may exercise your rights by emailing contact@turnook.com. Complaints: aepd.es.
8) Cookies
We use essential cookies and, if you consent, non-essential cookies (e.g., analytics). See our Cookie Policy and manage your preference here:
9) Children
Service not intended for children. Spain: generally 14 years threshold for consent.